AI Performance
Monitor how well your AI agent handles conversations.
Metrics
- Confidence Score: Average confidence across all responses.
- Escalation Rate: Percentage of conversations handed to humans.
- Response Time: Average time to generate a response.
- Token Usage: AI model tokens consumed this billing period.
Improving Performance
- Add more knowledge sources to cover gaps.
- Review low-confidence responses and create corrections.
- Refine the persona instructions for edge cases.
- Monitor the Knowledge Gaps section for unanswered topics.