# Voice agent

> An AI agent that answers your phone with a natural voice, books appointments in your Calendar, passes calls to your team and returns the calls customers asked for.

Source: https://docs.komplian.com/calls/voice-agent

Where: Calls → Voice agent
Who: Owners and admins set it up.

The voice agent answers your number like a person would: it knows your business, books appointments and passes the call to your team when someone is there. Every minute with the agent uses AI credits. Without credits, the call goes to your team or to voicemail.

## When it answers

Open **Calls → Voice agent** and choose when it picks up. It answers when any of these is true:

| Rule | What it does |
| --- | --- |
| **Every call** | It answers before anybody rings. |
| **Out of hours** | It answers instead of the voicemail. |
| **When nobody is available** | If the whole team is Away, the agent answers. If someone is there, that person rings. |
| **If nobody on the team answers in** | It picks up after the seconds you choose. |
| **A share of the calls** | It answers that percentage. |
| **In these time slots** | It answers inside the windows you set. |

Press **Talk to the agent** to try it from your browser, with your microphone and what is saved, before switching it on.

## Its voice

Choose a voice by language, accent and gender, listen to it and adjust the speed. It always introduces itself by your agent's name, says it is an AI and gives the recording notice. Those cannot be removed or changed. Then it says your own words.

## What it can do

It answers from your knowledge base, books or requests appointments in your Calendar, takes the customer's details into Contacts, and passes the call to your team when someone is available, telling them what the customer said. When nobody is available, it takes a message and creates a task.

## Calls it makes

With outgoing calls on, the agent calls people who showed interest, like a sales rep would: it understands what they need, answers questions and proposes the next step. It only calls who it may call:

- People who asked to be called, in the chat or on the phone.
- Existing customers of your business.
- People someone on your team assigned to it, which says the call may be made.

It calls inside the hours the law of the number's country allows, on that person's clock, and inside your business hours in Calendar or the windows you set. If nobody answers or it reaches voicemail, it tries again later. **Retries if there is no answer** sets how many times, from 0 to 3. When they are used up, the task goes back to whoever assigned it.

## Do not call

A customer who asks not to be called goes on the do-not-call list, and the agent never calls that number again. You can also add numbers by hand.

## Related

- [Calls](https://docs.komplian.com/calls/overview): The phone, the call list and missed calls.
- [Phone numbers](https://docs.komplian.com/calls/numbers): The number the agent answers.
- [Tasks and notes](https://docs.komplian.com/crm/tasks): Tasks the agent creates and returns.