# All channels

> See every channel your customers can use, how each one connects, how many your plan allows and when you can write on each.

Source: https://docs.komplian.com/channels/overview

Where: AI Agent → Channels
Who: Owners and admins connect, configure and disconnect channels.

A channel is a place where your customers write to you: your website, WhatsApp, Instagram, Messenger, Telegram, Slack, Discord or email. Every conversation from a channel arrives in [Smart Inbox](https://docs.komplian.com/inbox/conversations).

Channels are listed in **AI Agent → Channels** and in the **Channels** tab of the [Komplian Store](https://docs.komplian.com/getting-started/modules), in two groups: **The agent answers here** and **Connected, answered by your team** (email).

## Connect a channel

### 1. Open the channel
In **AI Agent → Channels**, open the channel's card. The web widget opens Widget Studio. Every other card opens the channel's page.

### 2. Sign in or paste the key
Follow the channel's own step: sign in with Meta, Slack, Discord, Google or Microsoft, or paste a bot token or your mail server's details.

### 3. Check the status
The card shows **Connected**. New messages arrive in Smart Inbox. The agent answers them on every channel except email.

| Channel | How it connects | Who answers | Counts toward your plan |
| --- | --- | --- | --- |
| [Web chat](https://docs.komplian.com/channels/web-widget) | Design and publish it in Widget Studio | Agent and team | No |
| [WhatsApp](https://docs.komplian.com/channels/whatsapp) | Sign in with Meta and pick the number | Agent and team | Yes |
| [Instagram](https://docs.komplian.com/channels/instagram) | Sign in with Meta and pick the Page linked to Instagram | Agent and team | Yes |
| [Messenger](https://docs.komplian.com/channels/messenger) | Sign in with Meta and pick the Facebook Page | Agent and team | Yes |
| [Telegram](https://docs.komplian.com/channels/telegram) | Paste your bot's token | Agent and team | Yes |
| [Slack](https://docs.komplian.com/channels/slack) | Sign in with Slack and choose channels | Agent and team | Yes |
| [Discord](https://docs.komplian.com/channels/discord) | Add the Komplian bot to your server | Agent and team | Yes |
| [Email](https://docs.komplian.com/channels/email) | Gmail, Outlook or your own mail server | Your team | No |

## How many channels you can connect

| Plan | Messaging channels at the same time |
| --- | --- |
| Starter | 1 |
| Growth | 2 |
| Pro | 3 |
| Enterprise | 5, or what your contract says |

- Instagram and Messenger on the same Facebook Page are two channels.
- One Slack installation is one channel, however many Slack channels you select.
- Over the limit, connecting fails with "Channel limit reached". Disconnect a channel or contact Komplian for an extra one.

## When you can write on each channel

- A WhatsApp [template](https://docs.komplian.com/templates/overview) is sent from a flow, never from Smart Inbox.
- Telegram and Discord have no time limit, but the bot can only write to someone who wrote to it or used `/komplian` first.

## Choose what the agent does on a channel

Each connected channel's page has **AI Skills**. Owners and admins change them.

| Switch | Default | What it does |
| --- | --- | --- |
| **Auto Reply** | On | The agent answers new messages on this channel. Off: your team answers every conversation of this channel. |
| **Read Conversation History** | On | The agent reads the earlier messages of the conversation before answering. |

Some channels name the first switch differently: **Auto Reply to DMs** on Instagram, **Auto Reply in Threads** on Slack, **Automatic replies** on Messenger and Telegram, and **Answer the command** on Discord. Instagram has two more switches: see [Instagram](https://docs.komplian.com/channels/instagram).

## Related

- [Web chat](https://docs.komplian.com/channels/web-widget): The channel that does not count toward your plan.
- [WhatsApp](https://docs.komplian.com/channels/whatsapp): Connect a number and register it.
- [AI and your team](https://docs.komplian.com/inbox/human-handoff): Take over a conversation from the agent.
- [Plans and credits](https://docs.komplian.com/settings/billing): Channels and limits per plan.