Calls

Calls puts a phone inside Komplian. Calls you make and take land on the contact's record with the recording, the transcript and a summary, and nobody has to write them down.

Switch Calls on

Every plan includes Calls, the trial too, and it comes switched off. An owner or admin switches it on from its page in the Store or from Settings → Modules. See Store and modules. From then on, Calls is in the sidebar and you can get a number or connect the one you already have. See Phone numbers.

What	What it costs
The module	Included in every plan.
A local number from Komplian	3 € a month plus VAT, added to your subscription. Buying one needs an active plan.
Outgoing calls on a Komplian number	AI credits per minute, at the rate of the country you call. Your plan sets how much the month can cost.
Your own line and test calls	Nothing in Komplian.

Calls cannot be switched off while a number or your own line is still in use. Release them first: numbers keep billing every month, and anyone who rang would reach nobody.

The phone in the header

With a number in your workspace, the phone sits in the header of every screen. It has two states. Available: the line rings you. Away: it does not, although your teammates can still call you. The panel has a keypad, your team and your two most recent calls.

Take a call

An incoming call shows who it is before you answer: the contact, their company, their open opportunity and the last thing that happened with them. If the voice agent passed the call on, you also see what the customer told it. Answer, mute, hold and hang up from the bar in the header, on any screen.

Call someone

Type a number on the keypad, pick a recent call, or press call on a contact's record. The prefix only offers the countries your business allows.

The call list

Calls lists every call of the workspace: who, direction, how long and how it ended. Open one to read its summary and transcript and to play the recording. Filter by missed, incoming, outgoing or voicemail, and search what was said.

Missed calls

A call nobody takes is never lost. From a contact, it stays on their record and becomes a call-back task, due now and open to the whole team, so whoever is free returns it. From a number that is nobody's yet, it stays in Calls and owners and admins get a notification. If the caller leaves a voicemail with their name, the contact is created.

When someone calls

Calls → When someone calls sets the greeting, the hours (those of your Calendar, split shifts and holidays included), who rings and in what order, the voicemail, and which calls are recorded and transcribed. Only people who are Available are rung. Transcription uses AI credits. You choose whether every call is transcribed or only those over 30 seconds, 1, 2 or 5 minutes.

Your team and the voice agent can only call the countries you choose there, and never premium-rate or special numbers. Komplian checks every call, whichever screen it was started from.

Calls in Analytics

Analytics has a Calls tab: calls per day split between your team and the voice agent, the share of incoming calls answered, missed calls nobody returned, time to answer and talk time. Komplian Intelligence answers questions about your calls too.