Email

Connect your mailbox so your team reads and answers email in Smart Inbox → Emails, next to each customer's record. Email is answered by your team: the AI agent does not reply to email.

Connect your mailbox

Open Email

Open AI Agent → Channels → Email and choose the provider.

For Gmail, sign in with Google. For Outlook, sign in with Microsoft. For Custom mailbox, fill in your IMAP and SMTP details: host, port, user and password.

Open Smart Inbox → Emails

Your mail appears there, with its folders.

To switch provider, disconnect the current mailbox first. Otherwise Komplian says: "Another mailbox provider is already connected. Disconnect it first to switch."

Read and answer email

Smart Inbox → Emails has the folders Inbox, Sent, Drafts, Archived, Starred and All.

Action	What it does
Compose	Writes a new email from your address.
Reply, Reply all, Forward	Answers or forwards the open email.
Insert template	Puts one of your templates into the email.
Read or unread, Archive, Delete, Star	Organises the email.
Search	Finds email in your mailbox.
Show images	Shows images loaded from the internet. They stay hidden until you choose it.
Suggest a reply	Kai drafts a reply. It uses AI credits.

Link an email to a contact

Open the email and choose one:

Link a contact: joins the email to a record you already have.
Create a contact with this address: creates a new record with the sender's address.

The email then appears in the Emails tab of the person's record.

What else uses the mailbox

Who	What it sends or reads
Flows	Emails sent by a flow leave from your address.
AI agent	With Gmail or Outlook, it can email a customer, only to the address the customer gave in that conversation.
Operations	Quotes and delivery notes sent by email.
Email intake	Reads new mail to find quote requests. Run now reads it at once.

Limits


Mailboxes	1 per workspace.
Plans	All.
Channel limit	The mailbox does not count as a messaging channel.