Komplian

Overview

Create reusable message and email templates for communication flows.

Template Types

Templates let you save reusable communication content and select it from flow actions instead of rewriting the same message each time. Komplian supports message templates for WhatsApp, Instagram, Slack, and internal inbox notes, plus email templates.

Messages

Short reusable messages for channel actions and internal alerts.

Emails

Subject, preheader, text body, and optional HTML body with Komplian's email layout.

Variables

Templates use the same variable syntax as flows. Values are filled when the flow runs.

text
Hi {{contact.name}},

Your order {{order.id}} is ready.
Checkout link: {{cart.checkoutUrl}}

Using Templates in Flows

In a communication action, choose Template as the content source and select an active template for that channel. You can still choose Custom when a one-off message is better.

WhatsApp templates can store provider metadata such as template name, language, and approval status. Approved templates can be sent through the Meta template payload; otherwise Komplian falls back to text delivery.

Testing

Use the preview panel to render a template with sample JSON variables. Email templates can also send a test email when email delivery is configured.

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