Overview
Build visual automation workflows to engage customers at the right time.
What Are Flows
Flows are automated workflows that trigger actions based on events. You can automatically send a WhatsApp message when a customer abandons their cart, email a follow-up after a purchase, or route an approved quote request to the right internal team.
How a Flow Works
Example: Abandoned cart recovery flow with conditional branching
Flow Builder
The visual flow builder lets you drag and drop triggers, actions, and conditions to create complex automation sequences. Each flow starts with a trigger and chains one or more actions.
Triggers
Start the flow
Conditions
Branch logic
Actions
Execute tasks
Templates
Abandoned Cart Recovery
Recover lost sales with timed WhatsApp reminders and discount codes.
Post-Purchase Follow-up
Thank customers, request reviews, and suggest related products.
New Lead Welcome
Greet new leads, share your catalog, and schedule a follow-up.
Re-engagement Campaign
Win back inactive customers with targeted offers after 30 days.