Personal data requests

Your customers ask you, the business, for their data. You answer from their record in Contacts: export a copy of everything you hold about them, or erase it. Each request covers one person.

Export a person's data

Open the person

In Contacts → People, open the record and press Options.

Choose the export

Press Export personal data.

Say who asked and how

In Who asked, and how?, write at least 10 characters, for example "Email from the person on 24 October". It is saved in the activity log with your name.

Download and review

Press Download. Read the file before you send it: internal notes, or other people mentioned in a conversation, may need to come out first.

The file holds the contact, conversations, appointments, form answers, orders, notes and history.

Erase a person's data

Erasing cannot be undone.

Open the person

In Contacts → People, open the record and press Options.

Choose the erase

Press Erase personal data.

Say who asked and how

Fill in Who asked, and how? with at least 10 characters.

Confirm

Tick I understand this cannot be undone and press Erase permanently.

What happens	To what
Deleted	The record, conversations, messages, notes, tasks, history, files, form answers and automation runs.
Kept without the person	Appointments, quotes and orders. They stay as business records, with no link to the person.

Tools you connected, such as your store, your calendar or your mailbox, keep their own copy. Handle the request there too.

Requests that arrive from Shopify

With a Shopify store connected:

Request	What Komplian does
A copy of the data	Owners and admins get a notification and an email with the deadline (one month) and a link to the person's export.
Erase the data	Komplian erases it on its own, as above.

What Komplian removes on its own

Data	Removed
A visitor's IP address on a conversation	30 days after they last wrote
Anonymous visitors	After 13 months without activity