Human Handoff
Take over from the AI agent when a human touch is needed.
How It Works
Every conversation in the inbox has an AI / Human toggle. When you switch to Human mode, the AI stops responding and you can type messages directly to the customer.
When to Take Over
- Complex issues the AI can’t handle.
- High-value customers that need a personal touch.
- Escalated conversations flagged by the AI.
- Sensitive topics like complaints or refund requests.
Switching Back
When you’re done, toggle back to AI mode. The agent resumes handling the conversation from where you left off, with full context of the messages you sent.