Performance Metrics
Track how your AI agent is performing with real-time analytics.
Key Metrics
- Total Conversations: Number of chat sessions handled by the AI.
- Average Confidence: How confident the AI is in its responses (higher is better).
- Average Response Time: How quickly the AI replies to messages.
- Escalation Rate: Percentage of conversations handed off to a human agent.
- Tokens Used: AI model usage for the current billing period.
Channel Breakdown
See how conversations are distributed across your active channels (Web Widget, WhatsApp, Instagram, Slack) and identify which channels drive the most engagement.
Knowledge Gaps
The performance dashboard surfaces questions the AI couldn’t answer confidently. Review these gaps and add the missing information to your knowledge base to continuously improve coverage.