Persona & Tone
Configure how your AI agent communicates with customers.
Tone
Choose the communication style that matches your brand:
- Professional: Formal, polished language suitable for luxury or B2B brands.
- Friendly: Warm and approachable, ideal for most DTC brands.
- Casual: Relaxed and conversational, great for younger audiences.
- Formal: Highly structured and courteous, suitable for corporate environments.
Response Length
- Brief: Short, concise answers. Best for quick questions.
- Standard: Balanced responses with enough detail. Recommended for most stores.
- Detailed: Comprehensive answers with extra context. Good for complex products.
Additional Instructions
Use the Additional Instructions field to give the agent specific guidance. For example:
text
Always mention our free shipping on orders over €100.
When recommending products, prioritize new arrivals.
If a customer asks about returns, direct them to our returns page.
Never mention competitor brands.Welcome Message
Customize the first message customers see when they open the chat widget. A good welcome message should be brief, on-brand, and invite engagement.