Test Your Agent

Test Chat

The Test Agent section provides a chat simulator where you can have a conversation with your AI agent in real time. Use it to:

• Verify the agent answers product questions correctly.
• Check that the tone matches your brand.
• Test edge cases like out-of-stock items or unsupported requests.
• Ensure product recommendations are relevant.

Feedback

Each response in the test chat includes thumbs-up and thumbs-down buttons. This feedback helps you identify responses that need improvement. The confidence score and sources used are also displayed.

Corrections

When the agent gives an incorrect or suboptimal answer, you can create a correction directly from the test chat:

• Update Knowledge: Add or correct factual information in the knowledge base.
• Edit Behavior: Adjust how the agent responds to specific types of questions.