Overview
Understand how the Komplian AI agent works and how to configure it.
Architecture
Retrieval-Augmented Generation: the agent always responds with information specific to your business.
Configuration Sections
Knowledge Base
Train the AI with your business data.
Persona
Set the tone, voice, and behavior of the agent.
Test Agent
Simulate conversations to verify quality before going live.
Channels
Choose where the agent is deployed.
Performance
Monitor confidence, response time, and escalation rate.
AI Skills
When connected to a store, the agent automatically gains these capabilities:
Product Search
Find products by name, category, or description.
Product Recommendations
Suggest items based on customer preferences.
Order Tracking
Look up order status by order number.
Inventory Check
Verify if a product is in stock.