Introduction
Learn what Komplian is and how it helps eCommerce businesses automate sales with AI.
What is Komplian
Komplian is the AI Sales Platform for eCommerce. It lets you deploy an intelligent AI agent that understands your product catalog, answers customer questions, recommends products, and helps close sales across every channel: your website, WhatsApp, Instagram, and Slack: 24/7.
Unlike simple chatbots, Komplian’s AI agent is trained on your specific knowledge base, products, and brand voice. It can handle high-volume conversations while maintaining the quality of a human sales associate.
Key Features
AI Sales Agent
Always-on agent trained on your products that recommends items, answers questions, and tracks orders.
Multi-Channel
Deploy on your website, WhatsApp, Instagram DMs, and Slack from one dashboard.
Smart Inbox
Unified inbox to monitor AI conversations, take over, and manage escalations.
Product Catalog Sync
Connect Shopify or WooCommerce. The AI uses your real catalog for recommendations.
Flows & Automations
Visual workflows for abandoned carts, post-purchase follow-ups, and lead nurturing.
Built-in CRM
Full pipeline with tags, custom fields, and activity tracking for every lead.
Analytics
Revenue attribution, conversion rates, AI performance, and engagement metrics.
How It Works
Connect
Link your Shopify or WooCommerce store in a few clicks. Your product catalog syncs automatically.
Train
Add knowledge sources (your website, PDFs, FAQs) so the AI understands your brand and products.
Deploy
Publish the chat widget on your site, connect WhatsApp, enable Instagram DMs, or connect Slack.
Optimize
Monitor conversations in the inbox, review analytics, and refine the AI persona over time.
Supported Platforms
Shopify
Product sync, order tracking, inventory, webhooks
WooCommerce
Product sync, order tracking, REST API
Auto-reply, templates, conversation tracking
DM auto-reply, conversation tracking
Slack
Threaded support in selected Slack channels